Shipping & Delivery Information

• In-stock (at our Myrtle Beach location) parcel orders typically ship within 1–3 business days. 
• Furniture timelines vary by manufacturer and availability
  

At The Kangaroo Pouch, we want getting your baby furniture and gear to feel as easy and stress-free as possible. Here’s a quick breakdown of our shipping and delivery options:

In-Store Pick-Up

Live nearby? You’re always welcome to pick up your order at the store!

• FREE pick-up on all eligible orders

• Our team is happy to help load your vehicle

• We recommend calling ahead so we can help confirm your vehicle is large enough for your purchase

• Furniture boxes are often much larger than expected and may not fit in most SUVs

• Please bring:

  • Tie-down straps

  • Blankets or covering for weather protection

  • A trailer or large vehicle when needed

A few important things to know:

• We can help load your furniture, but customers are responsible for making sure items are secured safely before leaving

• We cannot assist with tying furniture to roof racks or cargo tops

• Once furniture leaves with customer pick-up, we cannot guarantee against damage during transport

Need help planning for pick-up? Call us before your trip and we’ll gladly help with box sizes and vehicle recommendations.

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Parcel Shipping

Smaller items like:

• Toys

• Gifts

• Clothing

• Strollers

• Car seats

• Accessories

Shipping Rates

• Flat-rate shipping: $9.95 on orders under $75

• Eligible parcel orders over $75 ship FREE within the continental U.S. Exclusions apply to oversized items, furniture, and specialty freight shipments.

• Some oversized or specialty items may have specific shipping rates listed on the product page

Additional details:

• Orders over $100 may require a signature upon delivery

• Please ship to an address where someone can receive the package

• Alaska & Hawaii shipments:

  • Additional freight charges apply

  • Delivery times may be longer than standard shipping

Please note:

• Orders ship complete whenever possible

• Split shipments or partial shipment requests may result in additional shipping charges

• Customers are responsible for rerouting fees or charges related to missed deliveries/signature requirements

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Furniture, Freight & Delivery Information

Many of our larger nursery furniture items require specialized freight shipping to ensure they arrive safely.

How Furniture Ships

• Some smaller furniture pieces may ship via FedEx or standard parcel carriers

• Most furniture orders are palletized and shipped via freight carrier

• We work with a freight broker network to help secure the safest and most efficient shipping option for your order

Freight Delivery Details

• Standard freight delivery is curbside delivery unless otherwise arranged

• Inside delivery may be available in certain areas for an additional charge

• Inside delivery typically includes placement just inside the first threshold of the home or garage

• Assembly, room setup, stair carries, and packaging removal are not included

Freight Inspection Requirements

Please inspect all freight deliveries carefully upon arrival.

• Any visible damage must be noted with the delivery driver before signing

• Concealed damage must be reported within 48 hours of delivery

• Original packaging must be retained for any freight claim or return request

• Freight claims may be denied if damage is not noted at the time of delivery.

Important Shipping Notes

• Shipping and delivery timelines are estimates only and are not guaranteed.

• Freight scheduling may vary due to manufacturer production schedules, carrier routing, weather, or regional delivery limitations

• Orders ship complete whenever possible unless otherwise arranged
  

Special Orders

• Special order and custom furniture purchases may not be cancelled or returned once production has begun

Questions?

We’re happy to help.

📞 843-839-0990
✉️ info@thekangaroopouch.com

The Kangaroo Pouch

Policies subject to change

Last updated May 25, 2026